QUESTIONS ABOUT ORDERING OR BILLING?

Please select the appropriate topic below. Orders can be placed over the phone by calling us toll-free at 1-877-474-3662.


•  Can I use my existing phone with your service?
•  Can I keep my existing phone number?
•  Do you offer used or refurbished phones?
•  Do you offer "rollover" minutes?
•  How can I check my remaining minutes balance?
•  How long does it take to process and/or ship my order?

•  What payment methods can you accept?
•  How often will I receive a bill?
•  Why does my first bill seem higher?
•  Can I view and/or pay my bill online?

QUESTIONS ABOUT YOUR PHONE?

Please select the appropriate topic below. If you have questions about the supported features of your phone (such as Bluetooth® or phone number capacity), please visit the Phones section to view the details of your specific phone model.


•  How do I set up and/or use voicemail?
•  How do I use text messaging?
•  How do I use caller ID?
•  How do I use call waiting?
•  How do I use 3-way calling?
•  How do I use call forwarding?

•  Why does "No Service" appear on my phone's display?
•  Why can't I make or receive calls?
•  Why do I hear static on my calls?
•  Why do I hear a recording that says my call cannot be completed as dialed?
•  Why do I hear a fast busy signal?
•  Why do I hear a beeping sound?

QUESTIONS ABOUT CHARITY MOBILE?

Please select the appropriate topic below. The About section contains an overview of Charity Mobile, our mission, and our business model.


•  Coverage Map
•  Frequently Asked Questions
•  Terms and Conditions
•  Return Policy



If you are unable to locate the answers to your questions, please call us toll-free at 1-877-474-3662 or e-mail us at info@charity-mobile.com for further assistance.