RETURN POLICY

You may terminate your service and return your mobile phone for a refund for any reason within thirty (30) days of delivery of your mobile phone or before thirty (30) minutes of use, whichever comes first.

You remain obligated to pay the pro-rated monthly plan and usage charges, all activation fees, shipping fees, and all taxes and surcharges that were incurred prior to the termination date. You must first call us at 1-877-474-3662 for a return authorization code and instructions. You must next immediately return the mobile phone in its complete original packaging with the original packing slip and all of the original parts included. The mobile phone, parts, and box must be in like-new condition. Any mobile phone and/or parts subjected to neglect, misuse, water damage, or wear and tear may not be returned for credit. The refund will only be given to the person whose name appears on the packing slip. Unless the mobile phone is returned in the above manner and within the time frame required, a full refund will not be given to you.

You must include the following items with your return:

•  All original packaging.
•  The original packing slip.
•  The mobile phone.
•  All parts and accessories, in original packaging.
•  The mobile phone charger.
•  The owner's manual, and any other documentation that came with the mobile phone.
•  The return authorization code.



Please call us toll-free at 1-877-474-3662 or e-mail us at info@charity-mobile.com for additional questions about our return policy, or to initiate a return.